Please review this Policy carefully as it forms part of the terms and conditions of any purchase made with Blue Shop online. This Policy sets out your rights and obligations with respect to any returns and refunds, including important limitations and exclusions.

Sadly, we are not able to offer a full refund on returns at the moment. Should you want to return your item, you’ll receive a credit note for the amount to be used at a later date. Please get in touch on for assistance.

Most of the products are unique and not mass-produced and we advise you to use our sizing guide and measurements for the best fit.
And, we would love to help you find your perfect fit! Please get in touch for assistance.

We accept exchanges within 14 days of you receiving your order. Please get in touch on if you would like to exchange an item. All goods must be returned in a new and unused condition with all original tags and packaging.  Should we be unable to exchange your item or size you’ll receive a credit note for a future purchase. Please understand that any goods which we consider have been used, soiled or damaged will NOT be eligible for an exchange.

Sale items
We are not able to offer returns or exchanges on sale items.

Jewellery & Earrings
Accessories such as jewellery and earrings can not be returned or exchanged due to hygiene reasons

Contact us
If you wish to exchange or return an item which falls under the policy mentioned above, please send an email at and we will give you all the details of the process.